1. Home
  2. Docs
  3. Returns
  4. Why is this parcel getting returned?

Why is this parcel getting returned?


There are several reasons why a parcel may be returned.

UPS I-parcel attempts to resolve most shipment issues that may result in a parcel being returned to the merchant by reaching out to the customer or the merchant, and sometimes even our vendors.

We may not be able to resolve all cases so some parcels may end up being returned. We will attempt to contact the merchant to let them know that a parcel is being returned in most cases.